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KI Middle East Rights & Warranties

 
Updated 22 February 2019


The following KI product warranty applies to products manufactured on or after 22 February 2019 and manufactured and/or distributed from a KI manufacturing site. This warranty is given to the initial purchaser and is valid for as long as the initial purchaser owns the product. The warranty, which runs from the date of manufacture, covers defects in materials and craftsmanship found during normal usage of the products during the warranty period. If a product is defective, and if written notice of the defect is given to KI within the applicable warranty period, KI at its option will either repair or replace the defective product with a comparable component or product, or provide a refund of the purchase price. KI reserves the right to determine labour method used during the replacement of product. The Lifetime Warranty applies regardless of the number of shifts the product is used each day, unless specified as an exception. All non-lifetime product warranties are a single 8-hour shift per day unless otherwise noted. KI products are not intended or warranted for outdoor use unless specifically stated for outdoor use.

Exclusions

This warranty does not cover:

Notes

EXCEPT AS STATED ABOVE, KI MAKES NO EXPRESS OR IMPLIED WARRANTIES AS TO ANY PRODUCT AND IN PARTICULAR, MAKES NO WARRANTY OF FITNESS FOR ANY PARTICULAR USE. AT KI'S OPTION, PRODUCT REPAIR, REPLACEMENT, OR REFUND OF PURCHASE PRICE IS THE CUSTOMER'S EXCLUSIVE REMEDY FOR ANY AND ALL PRODUCT DEFECTS.

Components
Casters 15 years
Fabric, Vinyl, and Leather - KI In-Grades and Pallas Only 3 years
Flat Screen Monitor Arms 15 years
Foam 15 years
Glides (excluding Felt - no warranty) 15 years
Keyboard Mechanisms 15 years
Laminate HPL - high pressure laminate 15 years
Laminate LPL - low pressure laminate 5 years
Mesh 10 years
Pneumatic Cylinder (except Cafeteria at 5 years) 12 years
Tablet Arm 15 years
Universal Height-Adjustable Screens 10 years
Veneer 15 years
Worksurface Embedded Storage - Flat Screen Garage, Smartlift 5 years
Benching Systems & Desking (also see Tables)
700 Series Desk, Connection Zone, Instruct, True, WorkZone Lifetime
Ruckus 15 years
Connect3, EC4, UniteSE, Work2 Cantilever, Work2 Sit-Stand Understructure - 25 years
Solid Oak Legs (EC4) - 5 years
Worktops - 5 years on standard MFC, MDF or laminate finishes
Actuators (Work2 Sit-Stand) - 5 years
Screens - 25 years on metal structure, 5 years on all other parts Fabric/Perspex component subject to manufacturer warranty
ToggleSE Understructure - 5 years
Worktops - 5 years on standard MFC, MDF or laminate finishes
Actuators (control units) - 2 years
Cafeteria Folding Tables
CafeWay, Uniframe (except pneumatic) 15 years
Pneumatic for CafeWay and Uniframe 5 years
Casegoods
Aristotle (excludes laminate) Lifetime
Aristotle Laminate - LPL - low pressure laminate 5 years
Dante (excludes laminate) Lifetime
Dante Laminate - HPL - high pressure laminate 15 years
Files & Storage

(Storage warranties exclude drawer slides at 15 years)

700 Series Files and Storage, All Terrain, Balance, Connection Zone Storage, Universal Overhead, U Series Lifetime
Ruckus 15 years
800 Series 25 years (5 years on solid oak feet)
Institutional Seating/Tables
Banquet Tablets - Emissary, Heritage, Premier DuraLite, ValueLite 5 years
Fixed Leg Table – Oxford 5 years
Library Furniture
Crossroads 15 years
Markerboards  
Connection Zone mobile screen, All other marker boards 5 years
Occasional Tables  
Affina, Flex, Hub, Lyra, MyPlace, MyWay, Rado, Sela, Soltice, Soltice Metal, Sway Lifetime
C-Tables    15 years
Patient Room Seating  
Bariatric - Affina, Perth, Soltice, Soltice Metal Lifetime

Gliders - Affina, Perth, Soltice - (excludes glider mechanism)

Glider mechanism

Lifetime

10 years

Hip Chair - Affina 15 years

Patient Chairs - Affina, Perth, Soltice, Soltice Metal

Patient Chairs - Rose

Lifetime

15 years

Recliners - Affina, Perth, Soltice (excludes recliner and central locking mechanism)

Recliner central locking caster mechanisms

Recliner mechanism

Lifetime

5 years

10years

Sleepers and Daybeds - Affina, Perth, Soltice (excludes sleeper mechanism)

LaResta Daybed (excludes daybed mechanism)

Sleeper and daybed mechanisms 

Lifetime

Lifetime

5 years

Residence Hall Furniture

RoomScape

Mattresses

Lifetime

5 years

Seating  
Auditorium Seating - Concerto, Lancaster (except tablet arms) 15 years
Benches - Kurv, Neena 15 years
Classroom - Dorsal 1090, Intellect, Intellect Wave, Ivy League, Learn2, Ruckus 15 years

Classroom - Postura+

One-piece poly chair

Task chairs & stools

High chairs, stools and 4 leg on castors

 

20 years
20 years (poly shell), 1 year (task base incl. gas lift)
20 years (poly shell), 5 years (base)

Fixed Seating / Lecture Hall - Jury Base, Seminar Tables, Sequence, Sequence HD, Single Pedestal, University 15 years

Guest Seating

Aerdyn, Affina, Bantam, Perth, Soltice, Soltice Metal

Doni Guest, Impress Guest, Impress Ultra Guest

 

Sift Guest

Faveo guest and swivel chairs

 

Farringdon, Fleet

 

Lifetime

 

15 years

 

15 years

 

5 years for normal use to 150kg

 

5 years

Lounge - Affina, Arissa, Cody, Hub, Jessa, Lyra, Mesa, MyPlace, MyWay, Sela, Soltice, Soltice Metal, Sway, Tea Cup

Lifetime
Lounge - Jovi, Farringdon 5 years

Multiple Seating

Affina, Perth, Soltice, Soltice Metal

GateOne, Promenade - indoor

Promenade - outdoors

 

Lifetime

15 years

3 years

Stack & Nesting - 1000 Series, Apply, Doni Stack, Grazie Stack, Maestro, Matrix, Perry, Plaza, Piretti Stack, Rapture, Ruckus, Silhouette, Strive Stack, Torsion Stack, Torsion Air Stack, Torsion on the Go!, Versa - standard, conference, and basic, Versa XL, Xylon 15 years
Stools - 600 Series, 800 Series, Ivy League Stools, Medical and Laboratory Stools 15 years
Tandem - Doni Tandem, Dorsal Tandem, Grazie Tandem, Strive Tandem, Torsion Tandem 15 years

Task

Apply Task, Altus (not available in Saudi Arabia), Avail, Cinturon, Doni Task, Engage, Grazie Task, Impress, Impress Ultra, Intellect Wave Task, Mesa Task, Pilot, Ruckus, Strive Task, Torsion Task, Torsion Air Task

Sift

 

Farringdon, Fleet

 

 

15 years


5 years

 

5 years 
Faveo 24/7 task chairs and stools 5 years for 24/7 use up to 150kg

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