KI (UK) Ltd Rights & Warranties

Last updated 21 September 2020

The following KI product warranty applies to products manufactured on or after 05 March 2019 and manufactured and/or distributed from a KI manufacturing site. This warranty is given to the initial purchaser and is valid for as long as the initial purchaser owns the product. The warranty, which runs from the date of manufacture, covers defects in materials and craftsmanship found during normal usage of the products during the warranty period. If a product is defective, and if written notice of the defect is given to KI within the applicable warranty period, KI at its option will either repair or replace the defective product with a comparable component or product, or provide a refund of the purchase price. KI reserves the right to determine labour method used during replacement of product. All product warranties are a single 8 hour shift per day unless otherwise noted. KI products are not intended or warranted for outdoor use unless specifically stated for outdoor use.

Exclusions

This warranty does not cover:

• Failure resulting from normal wear and tear which is to be expected over the course of ownership.
• Any misuse, abuse or modification of the original product voids the warranty.
• Damage caused by carrier.
• Products that are exposed to extreme environmental conditions or that have been subject to improper storage.
• Alterations to product not expressly authorized by KI, nor to products considered to be of a consumable nature such as bulbs, light ballasts, and surge suppression products.
• Customer's Own Material (i.e., material supplied by the Customer or procured by KI on behalf of the client that is not a standard KI product offering) used in the manufacture of KI products.
• Natural variations in wood grain; changes in surface finishes, including colourfastness, due to aging or exposure to light; matching of colour, grain or texture, except to within commercially acceptable standards.
• Discoloured, shiny or worn melamine/MFMDF surfaces due to abrasion resulting from regular contact with clothes, skin or a use of a computer mouse without a mouse mat.
• Replacement parts are covered for two years or the balance of the original warranty, whichever is longer.
• Failure to apply, install, reconfigure, or maintain products according to published KI planning, assembly, or user guides.

Notes

• Non-Standard Product has a one year warranty, unless the change is only cosmetic. If the product is non-standard due to a cosmetic change, the warranty is the same as the "base" product.
• Melamine/MFMDF and other decorative worksurfaces will naturally wear over time resulting in shiny patches, particularly parts that are regularly used for mouse control and where the worksurface comes into contact with clothes, skin etc.
• Third Party Supplied Product (KI shall pass along any warranty it receives with respect to other manufacturer's products).
• KI reserves the right to request that the damaged product be returned for inspection prior to granting a remedy.
• KI will not be liable for consequential, economic (including loss of time or inconvenience), or incidental damages arising from any product defect.
• International Warranties may differ. 

EXCEPT AS STATED ABOVE, KI MAKES NO EXPRESS OR IMPLIED WARRANTIES AS TO ANY PRODUCT AND IN PARTICULAR, MAKES NO WARRANTY OF FITNESS FOR ANY PARTICULAR USE. AT KI'S OPTION, PRODUCT REPAIR, REPLACEMENT, OR REFUND OF PURCHASE PRICE IS THE CUSTOMER'S EXCLUSIVE REMEDY FOR ANY AND ALL PRODUCT DEFECTS.