KI (UK) Ltd Rights & Warranties

The following KI product warranty applies to products manufactured on or after 17 August 2016 and manufactured and/or distributed from a KI manufacturing site. This warranty is given to the initial purchaser and is valid for as long as the initial purchaser owns the product. The warranty, which runs from the date of manufacture, covers defects in materials and craftsmanship found during normal usage of the products during the warranty period. If a product is defective, and if written notice of the defect is given to KI within the applicable warranty period, KI at its option will either repair or replace the defective product with a comparable component or product, or provide a refund of the purchase price. KI reserves the right to determine labour method used during replacement of product. The Lifetime Warranty applies regardless of the number of shifts the product is used each day, unless specified as an exception. All non-lifetime product warranties are a single 8 hour shift per day unless otherwise noted. KI products are not intended or warranted for outdoor use unless specifically stated for outdoor use.

 

Exclusions 

This warranty does not cover:

  • Failure resulting from normal wear and tear which is to be expected over the course of ownership.
  • Any misuse, abuse or modification of the original product voids the warranty.
  • Damage caused by carrier.
  • Products that are exposed to extreme environmental conditions or that have been subject to improper storage.
  • Alterations to product not expressly authorized by KI, nor to products considered to be of a consumable nature such as bulbs, light ballasts, and surge suppression products.
  • Customer's Own Material (i.e., material supplied by the Customer or procured by KI on behalf of the client that is not a standard KI product offering) used in the manufacture of KI products.
  • Natural variations in wood grain; changes in surface finishes, including colourfastness, due to aging or exposure to light; matching of colour, grain or texture, except to within commercially acceptable standards.
  • Replacement parts are covered for two years or the balance of the original warranty, whichever is longer.
  • Failure to apply, install, reconfigure, or maintain products according to published KI planning, assembly, or user guides.

Notations  

  • Non-Standard Product has a one year warranty, unless the change is only cosmetic. If the product is non-standard due to a cosmetic change, the warranty is the same as the "base" product.
  • Third Party Supplied Product (KI shall pass along any warranty it receives with respect to other manufacturer's products).
  • KI reserves the right to request that the damaged product be returned for inspection prior to granting a remedy.
  • KI will not be liable for consequential, economic (including loss of time or inconvenience), or incidental damages arising from any product defect.
  • International Warranties may differ.

EXCEPT AS STATED ABOVE, KI MAKES NO EXPRESS OR IMPLIED WARRANTIES AS TO ANY PRODUCT AND IN PARTICULAR MAKES NO WARRANTY OF FITNESS FOR ANY PARTICULAR USE. AT KI'S OPTION, PRODUCT REPAIR, REPLACEMENT, OR REFUND OF PURCHASE PRICE IS THE CUSTOMER'S EXCLUSIVE REMEDY FOR ANY AND ALL PRODUCT DEFECTS.

 

Product Line  Warranty 
Desking & Benching   
EC4, UniteSE, Work2 Cantilever, Work2 Sit-Stand Understructure - 25 years
Solid oak legs (EC4) - 5 years
Worktops - 5 years on standard MFC, MDF or laminate finishes
Actuators (Work2 Sit-Stand) - 5 years
Screens - 25 years on metal structure, 5 years on all other parts Fabric/Perspex component subject to manufacturer warranty
UniteSE Workwall, Work2 Cantilever Workwall 5 years
Storage & Filing (excludes keys & locks)   
UniteSE & Work2 Storage, 800 Series, 400 Series, SpaceStation 25 years
SerenadeSE credenza 5 years
Spacesaver Mobile Systems Carriages - lifetime
Other parts incl. moving parts, controls & guides - 5 years
Third Space   
Breakout Panels, soft seating - 5 years, Camira Blazer upholstery - 5 years
Worktops - 5 years on standard MFC, MDF or laminate finishes
Column bases for worktops - 25 years
Seating   
Faveo 24/7 task chairs & stools - 5 years for 24/7 use, to 150kg
All other seating - 5 year for normal use, to 150kg
Fabric - please refer to fabric manufacturer warranty
Perry 15 years
Opt4 5 years
Sway2 lounge chair & ottoman Polypropylene frame - lifetime structural warranty
Motion related parts (return spring & UHMW posts) - 10 years
Glides (high wear part) - 1 year
Camira Blazer upholstery - 5 years
Tables   
Meet4 Understructure - 25 years
Worktops - 5 years
Moving parts incl. castors - 1 year
SerenadeSE meeting & conference tables 5 years
Sway2 table Polypropylene frame - lifetime structural warranty
Laminate surface - 5 years
Accessories   
Add2 Acoustic Panels 10 years
Miscellaneous   
High wear parts such as wood veneers, glass top surfaces, fabrics, other covering material/finishes, foam, glides, springs, bushings, and user adjustable height work surface mechanisms 1 year
Third Party Supplied Product Supplier Warranty
Non-standard product that alters function 1 year
   

 

Updated 17 August 2016. 

  © 2016 KI Europe Ltd. Supplying quality, cost effective furniture to workplaces & educational institutions across the UK since 1994. | Home | Legal/Privacy | Sitemap