KI Middle East Rights & Warranties

Updated 04 October 2018


The following KI product warranty applies to products manufactured on or after 04 October 2018 and manufactured and/or distributed from a KI manufacturing site. This warranty is given to the initial purchaser and is valid for as long as the initial purchaser owns the product. The warranty, which runs from the date of manufacture, covers defects in materials and craftsmanship found during normal usage of the products during the warranty period. If a product is defective, and if written notice of the defect is given to KI within the applicable warranty period, KI at its option will either repair or replace the defective product with a comparable component or product, or provide a refund of the purchase price. KI reserves the right to determine labour method used during replacement of product. The Lifetime Warranty applies regardless of the number of shifts the product is used each day, unless specified as an exception. All non-lifetime product warranties are a single 8 hour shift per day unless otherwise noted. KI products are not intended or warranted for outdoor use unless specifically stated for outdoor use.

Exclusions

This warranty does not cover:

  • Failure resulting from normal wear and tear which is to be expected over the course of ownership.
  • Any misuse, abuse or modification of the original product voids the warranty.
  • Damage caused by carrier.
  • Products that are exposed to extreme environmental conditions or that have been subject to improper storage.
  • Alterations to product not expressly authorized by KI, nor to products considered to be of a consumable nature such as bulbs, light ballasts, and surge suppression products.
  • Customer's Own Material (i.e., material supplied by the Customer or procured by KI on behalf of the client that is not a standard KI product offering) used in the manufacture of KI products.
  • Natural variations in wood grain; changes in surface finishes, including colourfastness, due to aging or exposure to light; matching of colour, grain or texture, except to within commercially acceptable standards.
  • Replacement parts are covered for two years or the balance of the original warranty, whichever is longer.
  • Failure to apply, install, reconfigure, or maintain products according to published KI planning, assembly, or user guides.

Notations

  • Non-Standard Product has a one year warranty, unless the change is only cosmetic. If the product is non-standard due to a cosmetic change, the warranty is the same as the "base" product.
  • Third Party Supplied Product (KI shall pass along any warranty it receives with respect to other manufacturer's products).
  • Modification to U.L. Listed products eliminates the listing.
  • KI reserves the right to request that the damaged product be returned for inspection prior to granting a remedy.
  • KI will not be liable for consequential, economic (including loss of time or inconvenience), or incidental damages arising from any product defect.
  • International Warranties may differ.

EXCEPT AS STATED ABOVE, KI MAKES NO EXPRESS OR IMPLIED WARRANTIES AS TO ANY PRODUCT AND IN PARTICULAR MAKES NO WARRANTY OF FITNESS FOR ANY PARTICULAR USE. AT KI'S OPTION, PRODUCT REPAIR, REPLACEMENT, OR REFUND OF PURCHASE PRICE IS THE CUSTOMER'S EXCLUSIVE REMEDY FOR ANY AND ALL PRODUCT DEFECTS.

Product Line Warranty
Components  

Casters

Fabric, Vinyl, and Leather - KI In-Grades and Pallas Only
Flat Screen Monitor Arms
Foam
Glides (excluding Felt - no warranty)
Keyboard Mechanisms
Laminate HPL - high pressure laminate
Laminate LPL - low pressure laminate
Mesh
Pneumatic Cylinder (except Cafeteria at 5 years)
Tablet Arm
Universal Height-Adjustable Screens
Veneer
Worksurface Embedded Storage - Flat Screen Garage, Smartlift

15 years

3 years
15 years
15 years
15 years
15 years
15 years
5 years
10 years
12 years
15 years
10 years
15 years
5 years

Benching Systems & Desking (also see Tables)  
700 Series Desk, Connection Zone, Instruct, True, WorkZone Lifetime
Ruckus 15 years
Connect3, EC4, UniteSE, Work2 Cantilever, Work2 Sit-Stand Understructure - 25 years
Solid Oak Legs (EC4) - 5 years
Worktops - 5 years on standard MFC, MDF or laminate finishes
Actuators (Work2 Sit-Stand) - 5 years
Screens - 25 years on metal structure, 5 years on all other parts Fabric/Perspex component subject to manufacturer warranty
ToggleSE Understructure - 5 years
Worktops - 5 years on standard MFC, MDF or laminate finishes
Actuators (control units) - 2 years
Cafeteria folding tables  
CafeWay, Uniframe (except pneumatic)
Pneumatic for CafeWay and Uniframe

15 years

5 years

Casegoods  
Aristotle (excludes laminate)
Aristotle Laminate - LPL - low pressure laminate
Dante (excludes laminate)
Dante Laminate - HPL - high pressure laminate
Lifetime
5 years
Lifetime
15 years 
Dollies  
Caddies - Seating
Caddies - Tables

15 years

15 years

Files & Storage  

(Storage warranties exclude drawer slides at 15 years)

 

700 Series Files and Storage, All Terrain, Balance, Connection Zone Storage, Universal Overhead, U Series Lifetime
Ruckus    15 years

800 Series

25 years (5 years on solid oak feet)
Institutional Seating/Tables  
Banquet Tablets - Emissary, Heritage, Premier
DuraLite, ValueLite
Fixed Leg Table – Oxford

5 years

5 years

5 years

Library Furniture  
Crossroads 15 years
Markerboards  
Connection Zone mobile screen, All other marker boards 5 years
Occasional Tables  
Affina, Flex, Hub, Lyra, MyPlace, MyWay, Rado, Sela, Soltice, Soltice Metal, Sway Lifetime
C-Tables    15 years
Patient Room Seating  
Bariatric - Affina, Perth, Soltice, Soltice Metal Lifetime

Gliders - Affina, Perth, Soltice - (excludes glider mechanism)

Glider mechanism

Lifetime

10 years

Hip Chair - Affina 15 years

Patient Chairs - Affina, Perth, Soltice, Soltice Metal

Patient Chairs - Rose

Lifetime

15 years

Recliners - Affina, Perth, Soltice (excludes recliner and central locking mechanism)

Recliner central locking caster mechanisms

Recliner mechanism

Lifetime

5 years

10years

Sleepers and Daybeds - Affina, Perth, Soltice (excludes sleeper mechanism)

LaResta Daybed (excludes daybed mechanism)

Sleeper and daybed mechanisms 

Lifetime

Lifetime

5 years

Residence Hall Furniture  

RoomScape

Mattresses

Lifetime

5 years

Seating  
Auditorium Seating - Concerto, Lancaster (except tablet arms) 15 years
Benches - Kurv, Neena 15 years
Classroom - Dorsal 1090, Intellect, Intellect Wave, Ivy League, Learn2, Ruckus 15 years

Classroom - Postura+

One-piece poly chair

Task chairs & stools

High chairs, stools and 4 leg on castors

 

20 years
20 years (poly shell), 1 year (task base incl. gas lift)
20 years (poly shell), 5 years (base)

Fixed Seating / Lecture Hall - Jury Base, Seminar Tables, Sequence, Sequence HD, Single Pedestal, University 15 years

Guest Seating

Aerdyn, Affina, Bantam, Perth, Soltice, Soltice Metal

Doni Guest, Impress Guest, Impress Ultra Guest

 

Sift Guest

Faveo guest and swivel chairs

 

Farringdon, Fleet

 

Lifetime

 

15 years

 

15 years

 

5 years for normal use to 150kg

 

5 years

Lounge - Affina, Arissa, Cody, Hub, Jessa, Lyra, Mesa, MyPlace, MyWay, Sela, Soltice, Soltice Metal, Sway, Tea Cup

Lifetime
Lounge - Jovi, Hadrian, Farringdon 5 years

Multiple Seating

Affina, Perth, Soltice, Soltice Metal

GateOne, Promenade - indoor

Promenade - outdoors

 

Lifetime

15 years

3 years

Stack & Nesting - 1000 Series, Apply, Doni Stack, Grazie Stack, Maestro, Matrix, Perry, Plaza, Piretti Stack, Rapture, Ruckus, Silhouette, Strive Stack, Torsion Stack, Torsion Air Stack, Torsion on the Go!, Versa - standard, conference, and basic, Versa XL, Xylon 15 years
Stools - 600 Series, 800 Series, Ivy League Stools, Medical and Laboratory Stools 15 years
Tandem - Doni Tandem, Dorsal Tandem, Grazie Tandem, Strive Tandem, Torsion Tandem 15 years

Task

Apply Task, Altus (not available in Saudi Arabia), Avail, Cinturon, Doni Task, Engage, Grazie Task, Impress, Impress Ultra, Intellect Wave Task, Mesa Task, Pilot, Ruckus, Strive Task, Torsion Task, Torsion Air Task

Sift

 

Farringdon, Fleet

 

 

15 years


5 years

 

5 years 
Faveo 24/7 task chairs and stools 5 years for 24/7 use up to 150kg
Systems  
Panel Systems - StudioWorks, System 3000, Unite, WireWorks Lifetime
Power Distribution System - Trellis Lifetime
Tables - contract  
Fixed - Athens, Barron, Backbone, DataLink System, Enlite,Genesis - fixed, Hurry Up!, Inquire, InTandem, Intellect Activity Table, Idoki DD, Pillar, Pirouette, Portico, Synthsis, Toggle - fixed, Trek, Venue, WorkUp - fixed Lifetime
Toggle - height adjustable 10 years
Height Adjustable - Genesis - height adjustable, WorkUp - height adjustable 10 years
Meet4

25 years - understructure

5 years - worktops

1 year - moving parts incl. castors

Farringdon, Fleet, Sloane 5 years
Third Space  
Breakout Panels, soft seating - 5 years (Camira Blazer upholstery - 5 years)
Worktops - 5 years on standard MFC, MDF or laminate finishes
Column bases for worktops - 25 years
Walls  
Evoke, Genius, Lightline 10 Years

 

The following products are discontinued.

Please contact KI customer service to verify warranty status - +44 (0) 20 7404 7441


20 Series Table Boss Design
200 Series Boss Design
360 Degree Classroom Furniture
400 Series Boss Design
600 Series Boss Design
6000 Series chairs
6100 Series Boss Design
6200 Series Boss Design
700 Series Folding Chair with tablet arm
734G (Ganging versions)
ADD Companion, Tandem, Raphael
ADD Stacker
Allude
Amadeus Collection
Archive
Aria
Aston Guest Chair
Bonn Briar Collection
Bruen
Canaan
Cinturon Lounge Seating
Connect Electrical System
Dance
Darwin
DataLink MP
DaVinci
Daybed
Daylight
Delsanti Casegoods
Devon Occasional Tables
Dorsal Student Desk
DuraMesh Folding Chair
Durastack E Series Storage
Eden
Ess
Essex
Flex Collection (seating and tables)
Flexible Workspace
Glimmer Stack and Task
Grand Salon Lounge Seating and Bench
Hancock Bench
Impulse
Intellect Compact Double-Entry
Desk Intellect Hard Plastic Chair
Intellect Two-Student Table
Ivey
Ivy League IL50 Laminate Top Desk
Ivy League Max, Plus
Junior Tables
Kismet
Laptop Garage
Logix
Seating System Lido
Lounge Seating Lola
Lounge Seating
Madison
MI6
Neena Lounge Seating
Next Connect Electrical System
Olympia
On Task
Orlo Occasional Tables
Piretti 2000
Piretti Stack on Fixed Seating
Pomfret Lounge Seating and Guest Chair
PowerComm
Premier 72” Round Table
Premier Folding Bench
Prosper
Quatro Guest Chair
Reclaim Receptacles
Relax
Sapphire/Precedence
Seneca
SmartTouch Files (900 Series)
Soltice Folding Chair
Sterling
Sustain SystemsWall
Three Collection
Trendmaster
Velo
Venue
Versa Junior
Vertebra Institutional
Warren
Xclaim
Zylo

 

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