KI Middle East Rights & Warranties

Updated 17 August 2016 


The following KI product warranty applies to products manufactured on or after 17 August 2016 and manufactured and/or distributed from a KI manufacturing site. This warranty is given to the initial purchaser and is valid for as long as the initial purchaser owns the product. The warranty, which runs from the date of manufacture, covers defects in materials and craftsmanship found during normal usage of the products during the warranty period. If a product is defective, and if written notice of the defect is given to KI within the applicable warranty period, KI at its option will either repair or replace the defective product with a comparable component or product, or provide a refund of the purchase price. KI reserves the right to determine labour method used during replacement of product. The Lifetime Warranty applies regardless of the number of shifts the product is used each day, unless specified as an exception. All non-lifetime product warranties are a single 8 hour shift per day unless otherwise noted. KI products are not intended or warranted for outdoor use unless specifically stated for outdoor use.

Exclusions 

This warranty does not cover:

  • Failure resulting from normal wear and tear which is to be expected over the course of ownership.
  • Any misuse, abuse or modification of the original product voids the warranty.
  • Damage caused by carrier.
  • Products that are exposed to extreme environmental conditions or that have been subject to improper storage.
  • Alterations to product not expressly authorized by KI, nor to products considered to be of a consumable nature such as bulbs, light ballasts, and surge suppression products.
  • Customer's Own Material (i.e., material supplied by the Customer or procured by KI on behalf of the client that is not a standard KI product offering) used in the manufacture of KI products.
  • Natural variations in wood grain; changes in surface finishes, including colourfastness, due to aging or exposure to light; matching of colour, grain or texture, except to within commercially acceptable standards.
  • Replacement parts are covered for two years or the balance of the original warranty, whichever is longer.
  • Failure to apply, install, reconfigure, or maintain products according to published KI planning, assembly, or user guides.

Notations 

  • Non-Standard Product has a one year warranty, unless the change is only cosmetic. If the product is non-standard due to a cosmetic change, the warranty is the same as the "base" product.
  • Third Party Supplied Product (KI shall pass along any warranty it receives with respect to other manufacturer's products).
  • Modification to U.L. Listed products eliminates the listing.
  • KI reserves the right to request that the damaged product be returned for inspection prior to granting a remedy.
  • KI will not be liable for consequential, economic (including loss of time or inconvenience), or incidental damages arising from any product defect.
  • International Warranties may differ.

EXCEPT AS STATED ABOVE, KI MAKES NO EXPRESS OR IMPLIED WARRANTIES AS TO ANY PRODUCT AND IN PARTICULAR MAKES NO WARRANTY OF FITNESS FOR ANY PARTICULAR USE. AT KI'S OPTION, PRODUCT REPAIR, REPLACEMENT, OR REFUND OF PURCHASE PRICE IS THE CUSTOMER'S EXCLUSIVE REMEDY FOR ANY AND ALL PRODUCT DEFECTS.
 

Product Line  Warranty 
Components   

Add2 Acoustic PET felt panels

Casters

Fabric, Vinyl, and Leather - KI In-Grades and Pallas Only
Flat Screen Monitor Arms
Foam
Glides (excluding Felt - no warranty)
Keyboard Mechanisms
Laminate HPL - high pressure laminate
Laminate LPL - low pressure laminate
Mesh
Pneumatic Cylinder (except Cafeteria at 5 years)
Tablet Arm
Veneer
Worksurface Embedded Storage - Flat Screen Garage, Laptop, Smartlift

10 years

15 years

3 years
15 years
15 years
15 years
15 years
15 years
5 years
10 years
12 years
15 years
15 years
5 years

Benching Systems & Desking (also see Tables)   
700 Series Desk, Connection Zone, Instruct, True, WorkZone Lifetime
Adjustable WorkZone, Genesis 10 years
EC4, UniteSE, Work2 Cantilever, Work2 Sit-Stand Understructure - 25 years
Solid Oak Legs (EC4) - 5 years
Worktops - 5 years on standard MFC, MDF or laminate finishes
Actuators (Work2 Sit-Stand) - 5 years
Screens - 25 years on metal structure, 5 years on all other parts Fabric/Perspex component subject to manufacturer warranty
ToggleSE Understructure - 5 years
Worktops - 5 years on standard MFC, MDF or laminate finishes
Actuators (control units) - 2 years
UniteSE Workwall, Work2 Cantilever Workwall 5 years
Cafeteria folding tables   
CafeWay, Uniframe (except pneumatic)
Pneumatic for CafeWay and Uniframe

15 years

5 years

Casegoods   
Aristotle (excludes laminate)
Aristotle Laminate - LPL - low pressure laminate
Dante (excludes laminate)
Dante Laminate - HPL - high pressure laminate
Darwin (excludes veneer)
Darwin Veneer
SerenadeSE credenza
Lifetime
5 years
Lifetime
15 years
Lifetime
15 years
5 years
Dollies   
Caddies - Seating
Caddies - Tables

15 years

15 years

Files & Storage   

All drawer & door slides

15 years

700 Series Files and Storage, All Terrain, Balance, Connection Zone Storage, Universal Overhead, U Series Lifetime

800 Series, 400 Series, EC4, UniteSE & Work2 Storage, SpaceStation

25 years (5 years on EC4 storage solid oak feet)
Institutional Seating/Tables   
Banquet Tablets - Emissary, Heritage, Premier
DuraLite, ValueLite
Fixed Leg Table – Oxford

5 years

5 years

5 years

Library Furniture   
Crossroads 15 years
Markerboards   
Connection Zone mobile screen, All other marker boards 5 years
Occasional Tables   
Affina, Flex, Hub, Lyra, MyWay, Rado, Sela, Soltice, Soltice Metal, Sway Lifetime
Patient Room Seating   
Bariatric - Affina, Perth, Soltice, Soltice Metal Lifetime

Gliders - Affina, Perth, Soltice - (excludes glider mechanism)

Glider mechanism

Lifetime

10 years

Hip Chair - Affina 15 years

Patient Chairs - Affina, Perth, Soltice, Soltice Metal

Patient Chairs - Rose

Lifetime

15 years

Recliners - Affina, Perth, Soltice (excludes recliner and central locking mechanism)

Recliner central locking caster mechanisms

Recliner mechanism

Lifetime

5 years

10years

Sleepers and Daybeds - Affina, Perth, Soltice (excludes sleeper mechanism)

LaResta Daybed (excludes daybed mechanism)

Sleeper and daybed mechanisms 

Lifetime

Lifetime

5 years

Residence Hall Furniture   

RoomScape

Mattresses

Lifetime

5 years

Seating   
Auditorium Seating - Concerto, Lancaster (except tablet arms) 15 years
Benches - Kurv, Neena 15 years
Blue Sky Collection - Itoki DP Chair & DP Table, Kurv 15 years
Blue Sky Collection - Novite, Plaza 5 years
Classroom - 360 Degree, Dorsal 1090, Intellect, Intellect Wave, Ivy League, Learn2 15 years

Classroom - Postura+

One-piece poly chair

Task chairs & stools

High chairs & stools

 

20 years
20 years (poly shell), 1 year (task base incl. gas lift)
20 years (poly shell), 5 years (sled base)

Fixed Seating / Lecture Hall - Jury Base, Seminar Tables, Sequence, Sequence HD, Single Pedestal, University 15 years

Guest Seating 

Aerdyn, Affina, Bantam, Perth, Soltice, Soltice Metal

Doni Guest, Impress Guest, Impress Ultra Guest, Kismet Guest, Sift Guest

Faveo guest and swivel chairs, Take5

 

Lifetime

 

15 years

 

5 years for normal use to 150kg

Lounge - Affina, Arissa, Cody, Hub, Jessa, Lyra, Mesa, MyWay, Relax, Soltice, Soltice Metal, Sway, Tea Cup

Lifetime

Multiple Seating 

Affina, Perth, Soltice, Soltice Metal

GateOne, Promenade - indoor

Promenade - outdoors

 

Lifetime

15 years

3 years

Stack & Nesting - Apply, Doni Stack, Grazie Stack, Maestro, Matrix, Perry, Piretti Stack, Rapture, Silhouette, Strive Stack, Torsion Stack, Torsion Air Stack, Torsion on the Go!, Versa - standard, conference, and basic, Versa XL, Xylon 15 years
Stools - 600 Series, 800 Series, Ivy League Stools, Medical and Laboratory Stools 15 years
Tandem - Doni Tandem, Dorsal Tandem, Grazie Tandem, Strive Tandem, Torsion Tandem 15 years

Task 

Apply Task, Altus (not available in Saudi Arabia), Avail, Cinturon, Doni Task, Engage, Grazie Task, Impress, Impress Ultra, Intellect Wave Task, Kismet, Mesa Task, Pilot, Sift, Strive Task, Torsion Task, Torsion Air Task

 

15 years

Faveo 24/7 task chairs and stools 5 years for 24/7 use up to 150kg
Systems   
Panel Systems - StudioWorks, System 3000, Unite, WireWorks Lifetime
Power Distribution System - Trellis Lifetime
Tables - contract   
Fixed - Athens, Barron, Backbone, DataLink MP, DataLink System, Enlite,Genesis - fixed, Hurry Up!, Inquire, InTandem, Intellect Activity Table, Pirouette, Portico, Serenade, Synthsis, Toggle - fixed, Trek, Venue, WorkUp - fixed Lifetime
Height Adjustable - Genesis - height adjustable, Toggle - height adjustable, WorkUp - height adjustable 5 years
Meet4

25 years - understructure

5 years - worktops

1 year - moving parts incl. castors

SerenadeSE meeting and conference tables 5 years
Third Space   
Breakout Panels, soft seating - 5 years (Camira Blazer upholstery - 5 years)
Worktops - 5 years on standard MFC, MDF or laminate finishes
Column bases for worktops - 25 years
Walls   
Evoke, Genius, Lightline 10 Years

 

The following products are discontinued.

Please contact KI customer service to verify warranty status - +44 (0) 20 7404 7441


360 Wood shell
6000 Series chairs
700 Series Folding Chair with tablet arm
734G (Ganging versions)
ADD Companion, Tandem, Raphael
ADD Stacker
Allude
Amadeus Collection
Archive
Aria
Aston Guest Chair
Bonn
Briar Collection
Bruen
Canaan
Cinturon Lounge Seating
Connect Electrical System
Dance
DaVinci
Daybed
Daylight
Delsanti Casegoods
Devon Occasional Tables
Dorsal Student Desk
DuraMesh Folding Chair
Durastack
E Series Storage
Eden
Ess
Essex
Flex Collection (seating and tables)
Flexible Workspace
Glimmer Stack and Task
Grand Salon Lounge Seating and Bench
Hancock Bench
Impulse
Intellect Compact Double-Entry Desk
Intellect Hard Plastic Chair
Intellect Two-Student Table
Ivey
Ivy League IL50 Laminate Top Desk
Ivy League Max, Plus
Junior Tables
Lido Lounge Seating
Logix Seating System
Lola Lounge Seating
Madison
MI6
Neena Lounge Seating
Next Connect Electrical System
Olympia
On Task
Orlo Occasional Tables
Piretti 2000
Piretti Stack on Fixed Seating
Pomfret Lounge Seating and Guest Chair
PowerComm
Premier 72” Round Table
Premier Folding Bench
Prosper
Quatro Guest Chair
Reclaim Receptacles
Sapphire/Precedence
Seneca
SmartTouch Files (900 Series)
Soltice Folding Chair
Sterling
Sustain
SystemsWall
Three Collection
T4 Tables (please refer to Meet4)
UniteSE Tables (please refer to Meet4)
Trendmaster
Velo
Venue C, D and F Bases
Versa Junior
Vertebra Institutional
Warren
Xclaim
Zylo

 

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