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KI Middle East Rights & Warranties
Updated 01 January 2019
The following KI product warranty applies to products manufactured on or after 01 January 2019 and manufactured and/or distributed from a KI manufacturing site. This warranty is given to the initial purchaser and is valid for as long as the initial purchaser owns the product. The warranty, which runs from the date of manufacture, covers defects in materials and craftsmanship found during normal usage of the products during the warranty period. If a product is defective, and if written notice of the defect is given to KI within the applicable warranty period, KI at its option will either repair or replace the defective product with a comparable component or product, or provide a refund of the purchase price. KI reserves the right to determine labour method used during replacement of product. The Lifetime Warranty applies regardless of the number of shifts the product is used each day, unless specified as an exception. All non-lifetime product warranties are a single 8 hour shift per day unless otherwise noted. KI products are not intended or warranted for outdoor use unless specifically stated for outdoor use.
Exclusions
This warranty does not cover:
- Failure resulting from normal wear and tear which is to be expected over the course of ownership.
- Any misuse, abuse or modification of the original product voids the warranty.
- Damage caused by carrier.
- Products that are exposed to extreme environmental conditions or that have been subject to improper storage.
- Alterations to product not expressly authorized by KI, nor to products considered to be of a consumable nature such as bulbs, light ballasts, and surge suppression products.
- Customer's Own Material (i.e., material supplied by the Customer or procured by KI on behalf of the client that is not a standard KI product offering) used in the manufacture of KI products.
- Natural variations in wood grain; changes in surface finishes, including colourfastness, due to aging or exposure to light; matching of colour, grain or texture, except to within commercially acceptable standards.
- Melamine surfaces discoloured or worn due to abrasion resulting from the regular use of a computer mouse without a mouse mat.
- Replacement parts are covered for two years or the balance of the original warranty, whichever is longer.
- Failure to apply, install, reconfigure, or maintain products according to published KI planning, assembly, or user guides.
Notes
- Non-Standard Product has a one year warranty, unless the change is only cosmetic. If the product is non-standard due to a cosmetic change, the warranty is the same as the "base" product.
- When using a computer mouse on an melamine-faced work surface it is important to use a mouse mat to prevent discoloration or abrasion to the work surface.
- Third Party Supplied Product (KI shall pass along any warranty it receives with respect to other manufacturer's products).
- Modification to U.L. Listed products eliminates the listing.
- KI reserves the right to request that the damaged product be returned for inspection prior to granting a remedy.
- KI will not be liable for consequential, economic (including loss of time or inconvenience), or incidental damages arising from any product defect.
- International Warranties may differ.
EXCEPT AS STATED ABOVE, KI MAKES NO EXPRESS OR IMPLIED WARRANTIES AS TO ANY PRODUCT AND IN PARTICULAR MAKES NO WARRANTY OF FITNESS FOR ANY PARTICULAR USE. AT KI'S OPTION, PRODUCT REPAIR, REPLACEMENT, OR REFUND OF PURCHASE PRICE IS THE CUSTOMER'S EXCLUSIVE REMEDY FOR ANY AND ALL PRODUCT DEFECTS.
Product Line |
Warranty |
Components |
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Casters
Fabric, Vinyl, and Leather - KI In-Grades and Pallas Only Flat Screen Monitor Arms Foam Glides (excluding Felt - no warranty) Keyboard Mechanisms Laminate HPL - high pressure laminate Laminate LPL - low pressure laminate Mesh Pneumatic Cylinder (except Cafeteria at 5 years) Tablet Arm Universal Height-Adjustable Screens Veneer Worksurface Embedded Storage - Flat Screen Garage, Smartlift
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15 years
3 years 15 years 15 years 15 years 15 years 15 years 5 years 10 years 12 years 15 years 10 years 15 years 5 years
|
Benching Systems & Desking (also see Tables) |
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700 Series Desk, Connection Zone, Instruct, True, WorkZone |
Lifetime |
Ruckus |
15 years |
Connect3, EC4, UniteSE, Work2 Cantilever, Work2 Sit-Stand |
Understructure - 25 years Solid Oak Legs (EC4) - 5 years Worktops - 5 years on standard MFC, MDF or laminate finishes Actuators (Work2 Sit-Stand) - 5 years Screens - 25 years on metal structure, 5 years on all other parts Fabric/Perspex component subject to manufacturer warranty |
ToggleSE |
Understructure - 5 years Worktops - 5 years on standard MFC, MDF or laminate finishes Actuators (control units) - 2 years |
Cafeteria folding tables |
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CafeWay, Uniframe (except pneumatic) Pneumatic for CafeWay and Uniframe |
15 years
5 years
|
Casegoods |
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Aristotle (excludes laminate) Aristotle Laminate - LPL - low pressure laminate Dante (excludes laminate) Dante Laminate - HPL - high pressure laminate |
Lifetime 5 years Lifetime 15 years |
Dollies |
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Caddies - Seating Caddies - Tables |
15 years
15 years
|
Files & Storage |
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(Storage warranties exclude drawer slides at 15 years)
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700 Series Files and Storage, All Terrain, Balance, Connection Zone Storage, Universal Overhead, U Series |
Lifetime |
Ruckus |
15 years |
800 Series
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25 years (5 years on solid oak feet) |
Institutional Seating/Tables |
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Banquet Tablets - Emissary, Heritage, Premier DuraLite, ValueLite Fixed Leg Table – Oxford |
5 years
5 years
5 years
|
Library Furniture |
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Crossroads |
15 years |
Markerboards |
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Connection Zone mobile screen, All other marker boards |
5 years |
Occasional Tables |
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Affina, Flex, Hub, Lyra, MyPlace, MyWay, Rado, Sela, Soltice, Soltice Metal, Sway |
Lifetime |
C-Tables |
15 years |
Patient Room Seating |
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Bariatric - Affina, Perth, Soltice, Soltice Metal |
Lifetime |
Gliders - Affina, Perth, Soltice - (excludes glider mechanism)
Glider mechanism
|
Lifetime
10 years
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Hip Chair - Affina |
15 years |
Patient Chairs - Affina, Perth, Soltice, Soltice Metal
Patient Chairs - Rose
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Lifetime
15 years
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Recliners - Affina, Perth, Soltice (excludes recliner and central locking mechanism)
Recliner central locking caster mechanisms
Recliner mechanism
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Lifetime
5 years
10years
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Sleepers and Daybeds - Affina, Perth, Soltice (excludes sleeper mechanism)
LaResta Daybed (excludes daybed mechanism)
Sleeper and daybed mechanisms
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Lifetime
Lifetime
5 years
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Residence Hall Furniture |
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RoomScape
Mattresses
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Lifetime
5 years
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Seating |
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Auditorium Seating - Concerto, Lancaster (except tablet arms) |
15 years |
Benches - Kurv, Neena |
15 years |
Classroom - Dorsal 1090, Intellect, Intellect Wave, Ivy League, Learn2, Ruckus |
15 years |
Classroom - Postura+
One-piece poly chair
Task chairs & stools
High chairs, stools and 4 leg on castors
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20 years 20 years (poly shell), 1 year (task base incl. gas lift) 20 years (poly shell), 5 years (base)
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Fixed Seating / Lecture Hall - Jury Base, Seminar Tables, Sequence, Sequence HD, Single Pedestal, University |
15 years |
Guest Seating
Aerdyn, Affina, Bantam, Perth, Soltice, Soltice Metal
Doni Guest, Impress Guest, Impress Ultra Guest
Sift Guest
Faveo guest and swivel chairs
Farringdon, Fleet
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Lifetime
15 years
15 years
5 years for normal use to 150kg
5 years
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Lounge - Affina, Arissa, Cody, Hub, Jessa, Lyra, Mesa, MyPlace, MyWay, Sela, Soltice, Soltice Metal, Sway, Tea Cup
|
Lifetime |
Lounge - Jovi, Hadrian, Farringdon |
5 years |
Multiple Seating
Affina, Perth, Soltice, Soltice Metal
GateOne, Promenade - indoor
Promenade - outdoors
|
Lifetime
15 years
3 years
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Stack & Nesting - 1000 Series, Apply, Doni Stack, Grazie Stack, Maestro, Matrix, Perry, Plaza, Piretti Stack, Rapture, Ruckus, Silhouette, Strive Stack, Torsion Stack, Torsion Air Stack, Torsion on the Go!, Versa - standard, conference, and basic, Versa XL, Xylon |
15 years |
Stools - 600 Series, 800 Series, Ivy League Stools, Medical and Laboratory Stools |
15 years |
Tandem - Doni Tandem, Dorsal Tandem, Grazie Tandem, Strive Tandem, Torsion Tandem |
15 years |
Task
Apply Task, Altus (not available in Saudi Arabia), Avail, Cinturon, Doni Task, Engage, Grazie Task, Impress, Impress Ultra, Intellect Wave Task, Mesa Task, Pilot, Ruckus, Strive Task, Torsion Task, Torsion Air Task
Sift
Farringdon, Fleet
|
15 years
5 years
5 years |
Faveo 24/7 task chairs and stools |
5 years for 24/7 use up to 150kg |
Systems |
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Panel Systems - StudioWorks, System 3000, Unite, WireWorks |
Lifetime |
Power Distribution System - Trellis |
Lifetime |
Tables - contract |
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Fixed - Athens, Barron, Backbone, DataLink System, Enlite,Genesis - fixed, Hurry Up!, Inquire, InTandem, Intellect Activity Table, Idoki DD, Pillar, Pirouette, Portico, Synthsis, Toggle - fixed, Trek, Venue, WorkUp - fixed |
Lifetime |
Toggle - height adjustable |
10 years |
Height Adjustable - Genesis - height adjustable, WorkUp - height adjustable |
10 years |
Meet4 |
25 years - understructure
5 years - worktops
1 year - moving parts incl. castors
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Farringdon, Fleet, Sloane |
5 years |
Third Space |
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Breakout |
Panels, soft seating - 5 years (Camira Blazer upholstery - 5 years) Worktops - 5 years on standard MFC, MDF or laminate finishes Column bases for worktops - 25 years |
Walls |
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Evoke, Genius, Lightline |
10 Years |
The following products are discontinued.
Please contact KI customer service to verify warranty status - +44 (0) 20 7404 7441
20 Series Table Boss Design 200 Series Boss Design 360 Degree Classroom Furniture 400 Series Boss Design 600 Series Boss Design 6000 Series chairs 6100 Series Boss Design 6200 Series Boss Design 700 Series Folding Chair with tablet arm 734G (Ganging versions) ADD Companion, Tandem, Raphael ADD Stacker Allude Amadeus Collection Archive Aria Aston Guest Chair Bonn Briar Collection Bruen Canaan Cinturon Lounge Seating Connect Electrical System Dance Darwin DataLink MP DaVinci Daybed Daylight Delsanti Casegoods Devon Occasional Tables Dorsal Student Desk DuraMesh Folding Chair Durastack E Series Storage |
Eden Ess Essex Flex Collection (seating and tables) Flexible Workspace Glimmer Stack and Task Grand Salon Lounge Seating and Bench Hancock Bench Impulse Intellect Compact Double-Entry Desk Intellect Hard Plastic Chair Intellect Two-Student Table Ivey Ivy League IL50 Laminate Top Desk Ivy League Max, Plus Junior Tables Kismet Laptop Garage Logix Seating System Lido Lounge Seating Lola Lounge Seating Madison MI6 Neena Lounge Seating Next Connect Electrical System Olympia On Task Orlo Occasional Tables Piretti 2000 Piretti Stack on Fixed Seating Pomfret Lounge Seating and Guest Chair PowerComm |
Premier 72” Round Table Premier Folding Bench Prosper Quatro Guest Chair Reclaim Receptacles Relax Sapphire/Precedence Seneca SmartTouch Files (900 Series) Soltice Folding Chair Sterling Sustain SystemsWall Three Collection Trendmaster Velo Venue Versa Junior Vertebra Institutional Warren Xclaim Zylo |
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